You must use Temu’s return label for a refund. Get your free return
East Coast Warehouse: 703 Bartley Chester Rd, Flanders, NJ 07836
West Coast Warehouse: 1521 E Francis St, Suite B, Ontario, CA 91761
Why is there no tracking Temu update?
If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from our overseas warehouses. Tracking won't update until your package arrives in the United States and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info.
You can track your order by going to the "Your orders" page of Temu.com or the Temu app. From there you will be able to find your order and click "Track" to view the latest tracking info.
We know you're excited to get your order through and so are we! If your order arrives late, we will issue a $5 credit to your account as a small sign of appreciation for your patience.
What should I do if I am missing item(s) from my Temu order?
What should I do if I am missing item(s) from my order?
There are two reasons why you may be missing items from your order.
1. Your order is overweight due to excess items.
For overweight orders, we may split the order and ship it out in multiple packages so that you get the other items in your order as quickly as possible. We will then ship out the remaining products as soon as they are processed. You can view details about your order in the 'Your orders' page of your Temu account. Click 'track' next to your order so that you can see if your items were split into multiple packages.
2. Items went missing during packing or transportation.
If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by flow steps:
- Select the avatar icon 'You' from the Temu app > 'Messages' > 'Customer Service', or click 'Messages' on the right corner of Temu.com, then click 'Customer Service'
- Send 'missing item' and select the order you need help with
- Click 'Select missing item(s)'
- Select the item(s) and the quantity that is missing
- Upload the details of the missing item(s) and click 'Next'
- Select your refund method
- Click submit to request a refund for your missing item(s)
If you choose your original payment method for your refund, please allow 5-14 business days for refunds to appear back to your original payment method as timing varies depending on your financial institution. If you choose to receive your refund as Temu credit, you will receive your refund within 3 minutes.
Is this helpful for you?
Where is my Temu order ID?
Your order number always starts with 'PO-211.' You may find your order ID number in one of the following ways:
-Reference your email confirmation to find your order ID in the email subject line.
-If you enabled text message tracking for your order, you can reference your past texts to see your order ID listed at the beginning of each message.
-From Temu.com, sign into your account. Click into your user avatar in the top righthand corner. From the lefthand menu, under 'Your orders,' click into 'All orders.' Your order ID can be found directly under each order entry.
-From the Temu mobile app, sign into your account. Click into your user avatar at the bottom of your screen. Select 'Your orders' from the menu and click the specific order you are having trouble with. Your order ID is shown at the top of the order details page.
Will you let me know when I get my Temu refund?
We will notify you when your refund has been successfully processed; however, we will not know when the refund reaches your original payment method. Please allow 5-14 business days for your refund to be processed. Timing varies depending on your financial institution and can take up to 30 days. If you choose to receive your refund as Temu credit, you will receive your refund within 3 minutes.
Can I transfer my Temu Credit balance to another Temu account?
Temu Credits are non-transferrable and cannot be moved from one Temu account to another.
Can I still use Temu Credits if I already applied a coupon code?
Yes! You may use Temu credits in conjunction with a coupon.