Temu Costumer Service Phone number

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Online: 7am – 11pm (EST)
Office address
Suite 355, 31 St. James Avenue
Boston, Massachusetts 02116, USA
Return address
You must use Temu’s return label for a refund. Get your free return
East Coast Warehouse: 703 Bartley Chester Rd, Flanders, NJ 07836
West Coast Warehouse: 1521 E Francis St, Suite B, Ontario, CA 91761

General Questions

Why is there no tracking Temu update?

If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from our overseas warehouses. Tracking won't update until your package arrives in the United States and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info. You can track your order by going to the "Your orders" page of or the Temu app. From there you will be able to find your order and click "Track" to view the latest tracking info. We know you're excited to get your order through and so are we! If your order arrives late, we will issue a $5 credit to your account as a small sign of appreciation for your patience.

What should I do if I am missing item(s) from my Temu order?

Where is my Temu order ID?

Will you let me know when I get my Temu refund?

Can I transfer my Temu Credit balance to another Temu account?

Can I still use Temu Credits if I already applied a coupon code?

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Temu Contact Phone Number

Suite 355, 31 St. James AvenueBoston, Massachusetts 02116, USA
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